Question 1

Information We Collect

Accepted Answer

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey, or fill out a  form. When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, or credit card information.

In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information, and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, and communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

Question 2

How We Use Your Information

Accepted Answer

We use the information we collect from you to personalize your experience, improve our website, process transactions, send periodic emails, and conduct market research. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. However, our website is hosted on a platform that provides us to sell our products and services to you. Your data may be stored through their data storage, databases, and general applications. All your data is stored and secured behind a firewall.

Question 3

How We Protect Your Information

Accepted Answer

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server.  All supplied sensitive/credit information is transmitted via Secure  Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

Question 4

Cookies

Accepted Answer

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits,  and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Question 5

Communication

Accepted Answer

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.

Question 6

Changes to Our Privacy Policy

Accepted Answer

If we decide to change our privacy policy, we will post those changes on this page.

Question 7

Contacting Us

Accepted Answer

If you have any questions regarding this privacy policy or would like to withdraw your consent and request your data to be deleted, you may contact us using the button below.

Privacy Policy

We at Falcon Matter value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and disclose your information when you use our services provided on this website.

Last Updated April 2023.